Returns

Art made just for you.

 

Thank you for choosing Irai ’97. Each item we offer is made to honor your most meaningful moments — a cherished photo transformed into a timeless piece you can see, hold, and remember.

Because every product is custom-made from your personal image, each order is considered final sale.

 

Returns & Exchanges

At Irai ’97, we do not accept returns or exchanges. Once an order is placed, it is processed with your submitted photo and prepared specifically for you. This policy is in place to ensure the integrity of our process and to maintain the personal, one-of-a-kind nature of each item we deliver.

We encourage all customers to review their order details and uploaded images carefully before checking out.

 

Understanding Your Concerns

We understand that custom work can raise questions — and we’re here to help you feel confident in your purchase. If you need clarity before placing an order, our team is happy to assist with:

• Product Information: Details about materials, sizes, finishes, and what to expect
• Upload Tips: Guidance on choosing the best photo for your portrait
• Gifting Help: Advice on timing, packaging, and presentation for thoughtful gifts

 

Contact Us

If you have any questions before ordering, or would like help choosing the right photo or product, we’re here for you. Please reach out via our contact form.

We’re honored to create something meaningful for you — and we’re committed to making the experience as thoughtful and seamless as possible.

 

Thank you for understanding our policy, and thank you for choosing Irai ’97.
We’re grateful to be part of your story.